Privacy Policy

When you call us, fill out a form, or book a service, we collect your name, phone number, email address, and the service address where you need drain cleaning. We also note details about your drain issue so our technicians can arrive prepared.

If you pay by card, we collect payment information through a secure payment processor. We do not store full card numbers on our servers.

Like most websites, we automatically collect basic technical data such as your IP address, browser type, and the pages you visit. This helps us understand how people find and use our site.

We use your contact details to schedule your drain cleaning, send appointment reminders, and follow up after the job. If you ask for a quote, we use your information to provide an accurate price.

We may use your email or phone number to share occasional updates about our services or seasonal tips. You can opt out of these messages at any time.

We also use collected data to improve our website, train our team, and keep our scheduling running smoothly.

Our website uses cookies and similar tracking technologies to remember your preferences and understand how visitors move through our pages. Cookies are small files stored on your device.

You can set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not work as well.

We do not use cookies to collect sensitive personal information like your payment details.

We use third-party analytics tools, such as Google Analytics, to see how many people visit our site and which pages are most helpful. These tools collect anonymous data and do not identify you personally.

We may also use scheduling software and customer review platforms. These third parties have their own privacy policies, and we encourage you to review them.

We do not sell your personal information to anyone.

We share your information only with trusted partners who help us run our business, like payment processors and scheduling platforms. They are required to keep your data confidential.

We may disclose information if required by law, such as in response to a court order or to protect the safety of our team and customers.

If our business is ever sold or merged, your information may be transferred as part of that transaction. We will notify you if that happens.

We keep your personal information only as long as needed to provide services, meet legal requirements, and resolve any issues. For most customers, we retain contact and service records for up to seven years.

When we no longer need your information, we securely delete or anonymize it.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure servers, encryption for payment transactions, and limiting access to your data to employees who need it to do their jobs.

No method of transmission over the internet is 100% secure, but we work hard to keep your trust.

You have the right to ask what personal information we hold about you and to request a copy. You can also ask us to correct or delete your information, subject to legal requirements.

If you want to opt out of marketing messages, just let us know. You can contact us using the details at the bottom of this page.

Texas residents may have additional rights under state law. We will honor those rights as required.

Our services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us so we can remove it.

We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date.

We encourage you to review this policy periodically to stay informed about how we protect your information.